Why won't the Trusona app work on my device

If your phone is jail-broken or rooted the Trusona app will not work on your device. If your device is running iOS that is less than 10.0 or Android running a version less than 5.0 (Lollipop) the Trusona App will not work on your mobile device.


If you have an Android device 
Trusona will only work on Stock Android.
If you buy a brand new Android device do not assume that it is running Stock Android. Some phone manufacturers will put custom firmware on their Android devices which may result in the device failing Trusona's SafetyNET checks. If you are unable to add a credit card to Google Wallet on your Android device you are most likely unable to set up Trusona as well since they both use the same safety checks.