Why won't the Trusona app work on my device

If your mobile device is jail-broken or rooted the Trusona app will not work on your device.

Apple: Trusona will run on iPhone5s and higher and requires your iOS to be on 10.0 or higher.

Android: Trusona will run on version 5.0 (Lollipop) and higher.

Trusona will run on stock Android.
A new out of the box Android device may not be running stock Android. Some phone manufacturers may put custom firmware on their Android devices which may result in the device failing Trusona's SafetyNET checks.

If you are unable to add a credit card to Google Wallet on your Android device you are most likely unable to set up Trusona since they both use the same safety checks.