Why am I not getting notifications

You may not be getting push notifications from Trusona for two reasons.
1. Your mobile device is in Do Not Disturb (DND) mode. You can tell if you are in Do Not Disturb mode by the cresent moon symbols showing by the battery symbol.



2. To get out of DND mode swipe your finger from the bottom of the screen upward and you will see this screen below. Select the
crescent moon button.



The second reason why you may not be getting push notifications from Trusona is due to notifications being turned off. Follow the steps below to turn them back on.

1. Trusona notifications are turned off in settings

 


2.
In Setting select Notifications



3. Select the Trusona app
 


4. Select Allow Notification. You know it is selected when you see the green