Help Resources

Forgot my pin

Trusona has removed the PIN in the Trusona app. Please update the Trusona app to version 3.3.0 on iOS devices and version 3.4.1 on Android devices. Steps to change PIN: 1.Select the "Forgot PIN" button on the bottom left of the Trusona app. 2. Enter email that is associated with...

Why won't the Trusona app work on my device

If your phone is jail-broken or rooted the Trusona app will not work on your device. If your device is running iOS that is less than 10.0 or Android running a version less than 5.0 (Lollipop) the Trusona App will not work on your mobile device. If you have an...

Why am I not getting notifications

You may not be getting push notifications from Trusona for two reasons. 1. Your mobile device is in Do Not Disturb (DND) mode. You can tell if you are in Do Not Disturb mode by the cresent moon symbols showing by the battery symbol. 2. To get out of DND...

How and where can I use the Trusona app

Trusona is ridding the internet of passwords by working with large organizations to put Trusona's technology in their app. Those organizations can then offer their customers a way to login without the need for a password. If those organizations do not have an app than they can use the Trusona...

Using Trusona in WordPress

Using Trusona when logging in to your WordPress site requires two things: 1. Installing the Trusona plugin on your WordPress site 2. Registering with Trusona This Video explains the how to install the Trusona WordPress Plugin This video will show how to register with Trusona This video shows how to...

Where and How to Scan a TruCode

Where You can scan a TruCode in TruClub where you can have the #NoPasswords experience. If you manage or administer a WordPress site you can install Trusona's free WordPress Plugin. Then you can scan a TruCode to log in to your site. If you don't already have Trusona you can...

Did not receive verification email

If you have not received a verification email from Trusona Please do the following: 1. Select "I didn't get an email" 2. Change your email address if entered incorrectly or check your spam folder.

Email verification message

When verifying your email address you will see one of two messages 1. If you wait to long to verify your email address you will see the message below. Not a problem, simply go back into the Trusona app and initiate another email. 2. The message below indicates that you...

How to delete my Trusona account

1. Go to Settings > Delete my account 2. Type the word "GOODBYE" > select Next 3. You will be taken back to the Registration Screen and your account has been deleted

What is Trusona

Trusona is the simple and secure way to login to your favorite websites and services. Trusona uses your mobile phone and the free Trusona app. You simply download the app and register by entering then verifying your email address. It's simple. . . and secure! If you're a business and...