FAQ

System Requirements for Trusona
The following details the system requirements needed in order to have Trusona integrated. The App-Based requirements are for Passwordless MFA solutions, and...
Tue, 23 May, 2023 at 2:48 PM
What is the Trusona Gateway?
What is the Trusona gateway? The Trusona gateway is the software that allows you to confirm your true persona and logs you into websites with Trusona enabl...
Fri, 12 May, 2023 at 9:09 AM
Resend your verification email if you did not receive one
There are two different ways to resend your verification email. The option that you choose will be determined by if you are a first-time user or adding an a...
Fri, 12 May, 2023 at 9:57 AM
FAQ
1. Can I use the Trusona app everywhere today? Soon. Trusona needs to be adopted by a service provider (bank, healthcare, video streaming). If you have...
Fri, 12 May, 2023 at 9:22 AM
Can Trusona be used for personal use or only for businesses?
Trusona can be used for both personal and business use. You can add up to 10 emails to the app, meaning you can have both your personal and business emails ...
Mon, 22 May, 2023 at 9:34 AM
Account recovery or adding a secondary device
If you need to recover your Trusona account or add a second device to your account, you can do so by downloading the Trusona app from the Apple app store o...
Fri, 19 May, 2023 at 9:10 AM
Authenticating in a mobile browser - Deep linking
The video above shows and example of how you can authenticate with Trusona using your mobile device without having to scan a QR code. In this example t...
Fri, 12 May, 2023 at 9:33 AM
Why am I not getting notifications
You may not be getting push notifications from Trusona for a few reasons. Your device may be in Do Not Disturb mode or notifications for the Trusona app may...
Fri, 19 May, 2023 at 9:07 AM
How does Trusona confirm a log in?
The Trusona app uses the same security method to gain entry into the Trusona app as your mobile device.  If you use a PIN to gain access into your mobile de...
Fri, 12 May, 2023 at 9:24 AM
Does Trusona collect and store personal identifiable information (PII)?
The only data that Trusona collects and stores is your email address(es) and name during registration. We only use your email address(es) as a recovery proc...
Fri, 12 Jan, 2024 at 10:20 AM